By default, your login and transaction password would be in a disabled mode and on trying to login you will get a message as “Login disabled”. To get the same activated you have to send the signed acknowledgment form (which is sent with your passwords) back to us and only then is your ID activated.

Once your ID is activated, follow the steps below:

1. Key in your Corporate ID and the User ID provided to you. Please ensure that there are no spaces in the beginning/end or in between.
2. Enter the password provided to you separately.
3. Click on the "Submit" button.
4. You will be prompted to change your password to another password of your choice. Please read the instructions before changing the password. You MUST complete all steps before logging out or closing the page otherwise you may have difficulty in logging in next time.
5. You should be able to see your Accounts page.

The Virtual Keyboard is designed to protect your password from malicious “Spyware” and “Trojan Programs”. The Virtual Keyboard is an online application to enter password with the help of a mouse. Use of Virtual keyboard will reduce the risk of password theft.

Process to use Virtual Keyboard

1. Enter the Corporate ID using the computer’s keyboard
2. Select the “Virtual Keyboard” check box.
3. On the screen, select the alphanumeric characters of your login password using your computer mouse.
4. Click “Submit” to start your online banking.

Functions of different keys on the Virtual Keyboard.

Caps Lock: This key can be used to enter upper case if the password consists of capital letters.

Back Space: This key will clear the last character entered in the password field.

Clear: This key will clear all characters entered in the password field by the Virtual Keyboard.

Tab: This key is visible only for change or forced change of password. This key can be used to enter values in the next field.

Currently, you can use Internet Banking to:

1. View your account balance, transaction history and account details.
2. Transfer funds interbank, within Hong Kong.
3. View details of the deposit(s) you hold with us.
4. Download your transaction details.

1. I am getting the error code ‘Counterparty already exists’

• Resolution: If the beneficiary added by the customer is already present then this error occurs. Hence please do not add beneficiary again as duplicate payee addition is not allowed.

2. I am getting the error code ‘Daily amount limit has been exceeded’

• Resolution: For every corporate, during creation only daily amount limit will be set. If the transactions exceed that limit, then that error will be thrown. Hence, kindly ensure that the transaction is within the daily amount limit to proceed when such an error is encountered.

3. I am getting the error code ‘Failure and Transaction rejected due to insufficient funds’

• Resolution: Transaction is rejected if the customer transaction amount is greater than the account balance. Hence, kindly ensure that sufficient account balance is there to proceed with such transactions

4. I am getting the error code ‘You cannot logon at this time. Please contact the bank for further information.’

• Resolution: This error occurs if the customer has entered wrong password. Hence, kindly ensure that correct password is entered.

For any other error/ issue faced on internet banking, kindly contact our customer care for the resolution of the same