Notice for Customer Care Services:

• This is to inform you that all local fund transfers using our Retail Internet Banking (RIB) platform are now being processed through the Real-Time Gross Settlement (RTGS) system. Please ensure that the payee account holder’s name matches with the records of the beneficiary bank for processing the transactions. Any mismatch may lead to the funds being returned by the beneficiary bank. This is also applicable for existing payees. Please update the payee account holder’s name on the Retail Internet Banking (RIB) platform as per the records of the beneficiary bank to avoid any inconvenience. Also, note that for fund transfers initiated through RTGS, the beneficiary bank may deduct additional charges, if any, as per its policy. For any inquiries, call +852 2234 2651 or write to hkcustomercare@icicibank.com.
• With effect from September 22, 2024, due to the discontinuation of Electronic Funds Transfer (EFT) system in our Corporate Internet Banking (CIB) platform, you can only use RTGS channel for local USD and HKD funds transfer in CIB. The charges for RTGS channel will be unchanged. If you have any queries, please do not hesitate to contact us at  +852 2234 2651
• With effect from September 23, 2024, ICICI Bank Limited, Hong Kong Branch will be implementing the arrangements to be followed during Severe Weather conditions i.e. when Typhoon signal No. 8 or above or a Black Rainstorm warning is issued by the Hong Kong Observatory or Extreme Conditions are announced by the HKSAR Government. Please click here for the detailed arrangements
• This is to inform you that we have updated the Schedule of Charges (SOC) of ICICI Bank Limited, Hong Kong Branch. The changes in SOC will come into effect from September 30, 2024. You can read detailed notice on changes in SOC here. To check full revised version of SOC click here.
• This is to inform you that we have implemented new enhancements on our Internet Banking platforms that increase customer convenience and strengthen the security of platforms. We encourage you to go through the user manual of Retail Internet Banking platform by clicking here and familiarize yourself with the new enhancements. For any queries, you may contact our Customer Service Hotline +852 2234 2651
• This is to inform you that we have updated the Terms & Conditions of Internet Banking of ICICI Bank Limited, Hong Kong Branch. The changes in Internet Banking T&C will take effect on June 11, 2024. You can read the detailed notice on changes in Internet Banking T&C here. To check full revised version of Internet Banking T&C, click here
• Always be extra cautious of potentially malicious malware. Apps from suspicious sources may contain malware that can grant fraudsters unauthorised access to your device and capture sensitive data. Do not click on links or download apps from suspicious sources & maintain proper configuration of your device. Never grant full control of your device and always evaluate the requested permissions before providing access of your device to an App. For more safe banking related information, click here
• We would like to remind that for opening accounts with ICICI Bank Hong Kong, you do not need to engage with any intermediary. For account opening and account related requests, you may directly contact us on +852 2234 2651 or e-mail to hkcustomercare@icicibank.com 
• This is to inform you that we have updated the General Terms and Conditions (GTC) of ICICI Bank Limited, Hong Kong Branch. The changes in GTC will come into effect from August 07, 2023. You can read detailed notice on changes in GTC here. To check full revised version of GTC click here.
• This is to inform you that we have updated the terms and conditions for Early Uplift of Time Deposits of ICICI Bank Limited, Hong Kong Branch. The changes in the terms and conditions for Early Uplift of Time Deposits will come into effect from August 07, 2023. You can read detailed notice on changes in terms and conditions here. To check full revised version of terms and conditions click here.
•  Click here to know more about Dormant Accounts and Deceased Accounts
• There are changes in the terms and conditions related to Fixed Deposit. To know the amendments, please click here. These terms and conditions will apply to retail and corporate customers opening new Fixed Deposit accounts with ICICI Bank Hong Kong. Due to this change in terms and conditions, there is no impact on the existing customers' fixed deposits. For any further queries, you may contact our Customer Service Hotline +852 2234 2651
• Please be aware of bogus phone calls, emails/SMS scam attacks exploiting COVID-19 situation. The Bank will not ask for the personal information like account details, login password or One-Time password through phone calls, emails or pre-recorded messages. Do not disclose any personal or account information when contacted through suspicious emails or phone calls. If in doubt, ask for the callers contact or end the call, and verify with us at +852 2234 2651 or visit our ICICI Bank, Hong Kong immediately.
• We are concerned about the wellbeing of our customers and due to the current situation of the novel coronavirus infection, we would like to inform you of other channels available to you aside from visiting the branch, during this period.The other channels available to continue your transactions are Internet Banking, fax and courier requests.
• Our phone banking customer care services are available in English 24X7, please call our Hotline at +852 22342651. To speak to our customer service officers in Cantonese please call during the Hong Kong Business Hours - 9am – 5pm, Monday – Friday (except public holidays).
• Customers are reminded to download and store their non-paper based statements of account for record purposes. If due to any unforeseen reason, it is decided to close the account,  customers may not be able to access their non paper based statemenets. However, customers can still give request at ICICI Bank HK branch for paper based statements which may be provided to them as per the relevant charges covered under schedule of charges. In case of any query, customer can contact our hotline at +852 2234 2651